Remote Customer Support Specialist Jobs 2026 are open to applicants in South Africa (Johannesburg and Cape Town), Kenya, Morocco and Nigeria. The role is advertised by The Global Talent Co. for a fast-growing boutique fitness studio group based in Berlin, Germany.
The position starts part-time with room to grow. It is designed for people with excellent written English, strong empathy and good judgment who can support gym members and on-site trainers entirely in writing.
About the Company
The hiring client is a fast-growing boutique fitness studio group based in Berlin, Germany. It runs high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.
As the group opens new locations this year, it is building a small, dedicated remote support team to look after members and on-site staff outside regular hours. The recruitment is handled by The Global Talent Co., which connects global brands with talent across Africa and other regions.
Job Overview
- Job title: Customer Support Specialist
- Department: Admin & Support Functions
- Employment type: Full time (starts part-time, with room to grow)
- Work arrangement: Remote
- Locations: South Africa (Johannesburg), South Africa (Cape Town), Kenya, Morocco, Nigeria
Responsibilities
Selected applicants will be expected to:
- Be the friendly, reliable point of contact for members with questions or issues, such as bookings, account questions and refunds.
- Support on-site trainers with occasional urgent requests.
- Communicate exclusively in writing through chat, WhatsApp and email. No phone calls are required.
- Represent the brand's tone in every interaction: warm, down-to-earth and genuinely helpful.
Eligibility Requirements
Interested applicants should meet the following requirements:
- Be based in one of the listed locations.
- Have excellent written English.
- Show genuine empathy and strong people instincts. You should read tone well and respond with warmth, even to a frustrated message.
- Have good judgment and be comfortable making sensible decisions independently.
- Be reliable and take ownership, since this is a small, remote-first team.
- Be comfortable working early mornings, evenings and/or weekends.
- German is a plus, but not required.
No specific software experience is required. Full training is provided.
Who This Role Is Not For
- A traditional call-center agent who relies on scripts and fixed responses.
- Someone who needs to check in before every small decision.
- Someone who prefers highly technical, complex problem-solving. The challenge here is tone and consistency, not troubleshooting difficulty.
- Someone with a strictly "by the book" approach when warmth and flexibility are what the moment calls for.
Salary and Benefits
- Salary: Not stated in the job post. Applicants are asked to provide their gross monthly salary expectation in USD or ZAR in the application form.
- Work arrangement: Fully remote, flexible within the coverage windows.
- Career growth: A growing role with more responsibility over time as the company scales.
- Team: A supportive, founder-led team.
- Training: Full training provided.
Schedule
Coverage is mainly needed during early mornings, weekday evenings and weekends, aligned with Central European Time (CET). Exact shifts will be discussed during the process based on your availability.
What You Need Before Applying
Before submitting your application, ensure you have:
- An English version of your CV (CVs in other languages will not be considered).
- Your phone number in international dialling format.
- Your gross monthly salary expectation in USD or ZAR.
- Your available working hours: full-time (40 hours a week), part-time (20 hours a week), or open to both.
- Confirmation that you can work early mornings, evenings and/or weekends aligned with CET.
- Confirmation that you are comfortable with almost all customer communication being written.
Need Help With Your CV?
CV Polishing & Professional Formatting
Applying for remote jobs, internships or creator opportunities? We can help you arrange and professionally polish your existing CV so your information is presented clearly and professionally.
What's included:
- Professional CV formatting
- Clearer arrangement of your information
- Improved wording and presentation
- Clean, professional layout
Service Fee: $5
Note: This CV support service is optional and is not affiliated with The Global Talent Co. or the recruitment process.
Application Deadline
Deadline: Not stated.
Applicants are encouraged to review the official application form and submit their applications as early as possible.
How to Apply
Interested and qualified applicants should complete the official application form using the button below. The form asks for your name, email, phone number, English CV, location, expected monthly salary, working hours and availability.
Make sure all information you submit is accurate and that your CV is written in English.
Application Tips
- Submit a clean, well-organized English CV.
- Show warmth and empathy in how you write. Tone matters more than technical skill in this role.
- Highlight any customer service, community or support experience, even informal.
- Give examples of times you used your own judgment to solve a problem.
- Enter your phone number in international format, for example +234...
- Be honest about your availability for early mornings, evenings and weekends.
- Review your application carefully before submitting it.
Share This Opportunity
Know someone with great written English and a talent for helping people? Share this post with them and help them discover this remote customer support opportunity.
Source: The Global Talent Co. job listing information provided for this opportunity.